All levels A1-C2
SOME STANDARD PHRASES FOR DEALING WITH THE PUBLIC
I completely understand your situation.. → Capisco perfettamente la sua situazione…
I will be more than happy to assist you → Sono più che felice di aiutarla
What I can do for you right now is.. → Quello che al momento posso fare per lei è…
I absolutely agree.. → Sono assolutamente d’accordo …
I can certainly help you → Posso sicuramente aiutarla
“I would suggest / I recommend…..” → Le suggerisco/raccomando..
“To avoid a similar inconvenience in future I request you to….” → Per evitare un inconveniente simile in futuro le chiedo gentilmente di…
I’m sorry but I don’t understand you exactly → Mi spiace ma non capisco bene quel che dice.
Could you repeat, please? → Gentilmente, può ripetere?
Could we go over that once more? → Possiamo fare il punto ancora una volta?
Will you hold on / wait while I check on that? → Può attendere un momento mentre controllo?
I’ll check and be right back / I’ll be back right away → Controllo e sono subito da lei.
Will you hold for a moment while I check on that? → Può aspettare un attimo che controllo?
Hi my name is Anna. How can I help you? → Buongiorno, sono Anna. Come posso aiutarla?
How can I help you? → Come posso aiutarla?
What can I help you with today? → Cosa posso fare per lei oggi?
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